Shipping policy
Last updated: September 23, 2026
Thank you for shopping with MOUNTAIN GIRL OF GRACE. This Shipping Policy explains how we process and deliver orders placed through our online store.
1. Order Processing
Orders are typically processed within 1– 2 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been shipped, you will receive a confirmation email with tracking information where available.
2. Shipping Destinations
We currently offer shipping to selected locations, including Alabama and Illinois, as well as other eligible locations within the United States.
Shipping availability may vary depending on the product and destination. If your location is not available at checkout, please contact us before placing an order.
3. Delivery Times
Estimated delivery times depend on the destination, shipping method, product availability, and carrier.
Typical delivery estimates are:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 1–3 business days, where available
Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, customs, or other circumstances beyond our control.
4. Shipping Costs
Shipping charges are calculated and displayed at checkout based on the shipping destination, order size, shipping method, and applicable rates.
From time to time, we may offer promotional or free-shipping options. Any applicable offer will be clearly displayed on our website or at checkout.
5. Tracking Information
Where tracking is available, tracking details will be sent to the email address provided when placing the order.
Please allow some time for tracking information to become active after the order has been shipped.
6. Delayed or Lost Packages
If your package is delayed, please first check the tracking information provided by the carrier.
If the tracking information indicates that your package has been delivered but you have not received it, please contact us as soon as possible so we can assist you.
While we will make reasonable efforts to assist with shipping issues, we cannot guarantee delivery times once an order has been handed over to the shipping carrier.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply if the order needs to be reshipped.
Please contact us as soon as possible if you notice an error in your shipping information.
8. Changes to Orders
If you need to change or cancel an order, contact us as soon as possible after placing it. We cannot guarantee that changes or cancellations can be made once an order has entered processing or has been shipped.
9. International Shipping
If international shipping is offered for your order, additional delivery times, customs requirements, duties, taxes, or other charges may apply depending on the destination.
Any customs duties or import taxes that are not included at checkout are the responsibility of the customer.