Last updated: 24th September, 2026

Thank you for shopping with MOUNTAIN GIRL OF GRACE. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the item and receive a refund in accordance with the terms below.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in the same condition in which you received it.
• Be in its original packaging, where applicable.
• Include proof of purchase or your order number.
• Not be a final-sale or otherwise non-returnable item.

Items that are damaged, used, altered, or missing their original packaging may not qualify for a refund.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Final-sale items
• Gift cards
• Personalized or customized products
• Downloadable or digital products
• Products that cannot be returned for health, hygiene, or safety reasons

If you are unsure whether an item is eligible for return, please contact us before sending it back.

How to Request a Return

To request a return, contact us at jwedd0607@gmail.com with:

• Your order number
• The name of the item you want to return
• The reason for the return
• Photos of the item, if it arrived damaged or defective

If your return is approved, we will provide instructions on where and how to send the item.

Do not send items back without receiving return instructions first.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by our error, the customer is responsible for the cost of return shipping.

If we sent you the wrong item or your product arrived damaged or defective, please contact us as soon as possible so we can review the issue and determine the appropriate resolution.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time before the funds appear in your account.

Shipping charges are generally non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

Damaged or Incorrect Orders

Please inspect your order when you receive it. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with your order number and clear photos of the item and packaging.

We will review the issue and, where appropriate, arrange a replacement, refund, or other suitable resolution.

Exchanges

If you would like to exchange an item, please contact us at jwedd0607@gmail.com. Exchanges are subject to product availability and the applicable return requirements.

Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing the order. Cancellation requests cannot always be guaranteed once an order has entered processing or has been shipped.